Airbnb Arbitration for Hosts: Step-by-Step Guide (2025)
Learn how to initiate Airbnb arbitration as a host and resolve disputes legally. Protect your property, income, and account.
What Is Airbnb Arbitration?
Airbnb arbitration is a private legal process used to resolve disputes between hosts and Airbnb without going to court. Most hosts agree to this process under Airbnb’s Terms of Service. It involves a neutral third party who reviews your case and issues a binding decision.
When Should Airbnb Hosts Use Arbitration?
- Guest caused property damage and Airbnb refuses to reimburse
- Unjustified refunds issued to guests
- Account deactivated or listing removed unfairly
- Violations of Airbnb’s own policies affecting your income
If informal methods don’t work and you’re facing a loss over $500, arbitration may be your best option.
Step-by-Step Guide to Airbnb Arbitration
Step 1: Attempt to Resolve the Issue with Airbnb Support
Contact Airbnb through the app or Help Center. Submit evidence (screenshots, invoices, communications) and request a written outcome. Document everything.
Step 2: Send a Formal Notice of Dispute
If unresolved after 30 days, send a written notice to:
Airbnb, Inc.
Legal Department
888 Brannan Street
San Francisco, CA 94103
USA
Include your full name, account email, booking ID, nature of dispute, amount requested, and a statement that you are invoking arbitration under their terms.
Step 3: Wait 30 Days for a Response
Give Airbnb 30 days to respond before formally filing arbitration.
Step 4: File a Demand for Arbitration
Check Airbnb’s latest Terms of Service to confirm whether to use the American Arbitration Association (AAA) or JAMS. Then file on their respective websites:
Submit your arbitration demand, attach your evidence, and pay the fee (Airbnb may reimburse you for claims under $10,000).
Step 5: Attend the Arbitration Hearing
The hearing is typically held online. Present your case professionally with a clear timeline, evidence, and explanation.
Step 6: Receive a Binding Decision
The arbitrator will issue a legally binding decision. If Airbnb owes you compensation or account reinstatement, they must comply.
Can You Opt Out of Airbnb Arbitration?
Yes. You can opt out of Airbnb’s arbitration agreement by emailing terms@airbnb.com within 30 days of accepting their terms. This preserves your right to sue in court.
What Airbnb Hosts Should Prepare
To strengthen your arbitration case, prepare the following:
- Booking confirmation and listing ID
- Photos or videos of property damage
- Communication with the guest and Airbnb support
- Receipts or invoices for repair costs
- Timeline of events
Get Help With Airbnb Disputes
HostDispute helps Airbnb hosts draft guest damage claims, challenge retaliatory reviews, and appeal against unfair account bans.
- ✔️ Customized guest damage claim drafting
- ✔️ Challenging negative or retaliatory guest reviews
- ✔️ Professional support for account ban appeals and reinstatements
Contact us now to protect your hosting rights and maximise your Airbnb success.
