Airbnb’s review system is a crucial component in fostering trust between hosts and guests. This policy outlines the guidelines for providing honest, relevant, and trustworthy feedback on the platform.
Unbiased and Relevant Reviews
Airbnb reviews must be unbiased and contain information that accurately reflects the reviewer’s genuine experience during their stay or experience. Reviews should not be influenced by coercion, incentives, or attempts to mislead the community.12Reviews may only be submitted in connection with a real booking and stay on Airbnb. Hosts are prohibited from accepting fake reservations in exchange for positive reviews or using multiple accounts to manipulate the system.14
Prohibited Review Practices
Airbnb strictly prohibits the following review-related activities:
- Providing or withholding reviews in exchange for compensation, reciprocal reviews, or threats of negative action.12
- Using reviews to harm competition by posting biased feedback about competing listings.1
- Submitting reviews that do not relate to the reviewer’s personal experience with the host, guest, stay, or experience.13
Reporting and Removing Problematic Reviews
If a review violates Airbnb’s content policy or review guidelines, users can report it to the platform. Airbnb may then remove the review, associated ratings, and potentially restrict or suspend the offending account.12However, Airbnb does not generally mediate disputes over the truthfulness of reviews. Instead, users are encouraged to post responses providing their own perspective on the experience.1By adhering to these review policies, Airbnb aims to maintain a trustworthy and transparent feedback system that empowers hosts and guests to make informed decisions.Sources:
1https://www.airbnb.co.uk/help/article/2673/airbnb-s-reviews-policy[2] https://hospitable.com/airbnb-review-policy/
3https://www.airbnb.co.uk/help/article/1564/reviews-for-experiences[4] https://www.hostaway.com/blog/airbnb-reviews-policy-how-to-remove-reviews-on-airbnb/
5https://www.airbnb.co.uk/help/article/13/host-and-guest-reviews-for-stays
